Returns & Refund Policy

Last updated September 8, 2026

This policy explains return requests, exchanges and refunds for VEYRDEN orders. It does not limit rights or remedies that cannot lawfully be excluded.

1. Return window

You may request an eligible return within 30 days of delivery. For a request outside that period, or a faulty or incorrectly supplied item, contact customer care so that your circumstances and applicable rights can be reviewed.

2. Return eligibility

For a change-of-mind return, keep the item unused, clean and complete with its accessories and original packaging. Provide your order details so that we can assess the request. These conditions do not remove your rights for a faulty, damaged or incorrectly supplied item.

3. Products that cannot be returned

Any product-specific return restriction must be shown before purchase. Contact customer care if you are unsure whether a product is eligible. A restriction does not remove any right or remedy required by applicable law.

4. Starting a return

Open the order in My Account and choose Request Return for an eligible item, or contact support@veyrde.com. Include the order number, item, quantity and reason, plus photographs of any damage or error.

Use the return address and instructions supplied with the approved return. The registered company address is not a return address unless customer care expressly confirms it.

5. Return shipping

Customer care will confirm the return shipping arrangements and any costs with the return authorisation. Do not send the item before receiving instructions. Keep your carrier receipt and tracking number until the return is completed.

6. Exchanges

An exchange request is subject to the item’s eligibility and replacement stock. Select the available exchange option in your return request or contact customer care to discuss the available options.

7. Faulty, damaged or incorrect products

Contact support@veyrde.com promptly with the order number, affected item and photographs. Keep the item and packaging while the request is reviewed. The remedy will depend on the issue and your applicable rights.

8. Return inspection

Returned items are checked against the approved request. Follow the return status in your account. Customer care may request more information and will explain any issue affecting approval.

9. Refunds

Approved refunds are processed against the original payment. The amount and progress appear in the return or order details. Bank and payment-provider posting times may differ. Contact customer care about shipping charges, import charges or any difference between the expected and received amount.

10. Late or missing refunds

Check the original payment account and refund status. If a completed refund has not appeared, ask your payment provider to check it and contact customer care with your order number and refund details.

11. Order cancellations

Use the cancellation action when available in your order details, or contact customer care promptly. Cancellation may no longer be possible after fulfilment begins. If the order is cancelled after payment, follow the refund status in your account.

12. Sale and promotional products

The return conditions shown with a promotion or product apply to that purchase, subject to your mandatory consumer rights. Contact customer care if those conditions are unclear.

13. Gifts

Contact customer care with the original order details for help returning a gift. Do not include someone else’s payment credentials in your message.

14. Contact

Contact support@veyrde.com with your question and, where relevant, your order number. We aim to reply within 24 hours.

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