Shipping Policy

Last updated September 8, 2026

This Shipping Policy explains delivery options, shipping charges, tracking and help with your shipment. VEYRDEN is operated by Cognixir AI Solutions Limited.

1. Shipping destinations

Enter your delivery address at checkout to see whether delivery is available. Products may arrive in separate packages; the package details appear with your order.

2. Order processing

Order preparation begins after payment is confirmed. Follow the status in your account for the latest progress. Processing and carrier transit are separate stages; contact customer care if you need delivery by a particular date.

3. Shipping methods and delivery estimates

Available shipping services and any delivery estimates are shown during checkout. Estimates are not guaranteed delivery dates. Carrier updates may be delayed by customs, public holidays or disruption.

4. Shipping charges

Review the final shipping charge and order total before submitting your order. A free-shipping offer applies only when it is shown for your order at checkout.

5. Duties, taxes and import charges

Review the taxes and charges displayed at checkout. A destination may impose additional import charges; contact customer care before ordering if you need to confirm how these apply to your shipment.

6. Order confirmation and tracking

Your account shows order status and available package tracking. A tracking number may appear before the carrier publishes its first scan. Contact customer care if an expected update does not appear.

7. Delivery addresses

Check the recipient name, address, postal code and contact details before ordering. Contact customer care promptly to request a correction. Changes cannot be guaranteed once fulfilment has begun. If a package is returned to sender, contact us to review redelivery or return options.

8. Delivery delays

For an order or shipment that appears delayed, send customer care your order number. We will review the current status and available next steps with you, including cancellation or refund where applicable.

9. Lost packages

If a package appears lost, contact customer care with the order and tracking numbers so that the shipment can be investigated. Keep any correspondence from the carrier.

10. Packages marked as delivered

Check the delivery location, household members and building staff if tracking says delivered but you cannot find the parcel. Contact customer care and the carrier with the tracking details for further assistance.

11. Damaged shipments

If your delivery is damaged, keep the product and packaging and contact customer care with your order number and photographs. We will review the issue through the return or refund process. Your applicable consumer rights remain unaffected.

12. Pre-orders and backorders

Use the availability shown on the product page and at checkout. Contact customer care before ordering if an item is unavailable or you need clarification about its dispatch timing.

13. Contact

Contact support@veyrde.com with your question and, where relevant, your order number. We aim to reply within 24 hours.

Cognixir AI Solutions Limited
銘穹人工智能解決方案有限公司
Business Registration No. 78525301
ROOM 12, 6 FLOOR THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI KL