Terms & Conditions

Last updated September 8, 2026

These terms explain use of the VEYRDEN storefront and purchases made through it. VEYRDEN is operated by Cognixir AI Solutions Limited.

1. Merchant information

Cognixir AI Solutions Limited
銘穹人工智能解決方案有限公司
Business Registration No. 78525301
ROOM 12, 6 FLOOR THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI KL

Customer care: support@veyrde.com.

2. Eligibility

You must have legal capacity and authority to make the purchase. Provide accurate account, contact and delivery information.

3. Other policies

The Privacy Policy, Shipping Policy and Returns & Refund Policy explain the related parts of your shopping experience. Review any product-specific conditions before purchasing.

4. Products and product information

Review product information, size, options and compatibility before ordering. Colours can vary between displays. Use pet products according to their instructions and with appropriate supervision.

5. Availability and inventory

Availability is checked when you order. Adding an item to a cart does not reserve stock. Contact customer care if an availability issue affects an order already submitted.

6. Prices, currency and taxes

Review the currency, product price, discounts, shipping and total shown at checkout before submitting payment. Contact customer care about any apparent error or destination-specific import charges.

7. Submitting and accepting an order

Review the order acknowledgement and the payment and fulfilment status in your account. Contact customer care promptly if any detail is incorrect or you need to change or cancel the order.

8. Payment

Use only the methods offered in checkout and only a payment method you are authorised to use. Available methods may include Airwallex, PayPal, Stripe and account balance. A redirect or pending authorisation is not confirmation of completed payment; check your order status.

9. Shipping and delivery

Delivery options, charges and tracking are described in the Shipping Policy and order details. Provide a complete address. Delivery estimates are not guaranteed dates unless expressly stated.

10. Cancellations, returns and refunds

Use the available account actions or contact customer care to request a cancellation, return, exchange or refund. See the Returns & Refund Policy. Your mandatory consumer rights remain unaffected.

11. Promotions and discount codes

A promotion applies according to its displayed conditions. Check eligibility and the resulting total in checkout. Discounts cannot be assumed to combine unless the offer permits it.

12. Customer accounts

Keep credentials private and report suspected unauthorised access promptly. Your account provides access to order information and customer-care actions.

13. Reviews and customer content

Submit reviews and messages based on your own experience. Do not include unlawful, misleading or abusive content, material you lack permission to share, or another person’s private information. Reviews may be moderated before display.

14. Acceptable use

Do not misuse the store, interfere with its security, impersonate another person, introduce malicious code or attempt to access another customer’s information.

15. Intellectual property

Website content and branding belong to their respective owners. Shopping through the site does not transfer intellectual-property rights. Obtain permission for uses beyond those permitted by law.

16. Third-party services and links

Payment and delivery providers operate their own services. Review their terms where applicable. Links to other websites do not give VEYRDEN control of those websites.

17. Website availability

Maintenance or service interruptions may affect access. Contact customer care if an interruption affects an order or payment.

18. Consumer guarantees and liability

Nothing in these terms excludes a guarantee, remedy or liability that cannot lawfully be excluded. Contact customer care if a product or service does not meet your applicable rights.

19. Privacy

The Privacy Policy explains how account, order and customer-care information is used and how to submit a privacy request.

20. Changes to these terms

Updated terms will be published here with a revised date. Changes do not remove rights relating to an existing purchase.

21. Governing law and disputes

Contact support@veyrde.com to raise a dispute and include your order details. Applicable consumer rights and any right to use a competent court or authority remain unaffected.

22. Severability

If a provision cannot be enforced, the remaining terms continue to apply to the extent permitted by law.

23. Contact

Contact support@veyrde.com with your question and, where relevant, your order number. We aim to reply within 24 hours.

Cognixir AI Solutions Limited
銘穹人工智能解決方案有限公司
Business Registration No. 78525301
ROOM 12, 6 FLOOR THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI KL